Community Update from the Town Manager Chrisrropher 6/5/2020

Community Update from Town Manager Christopher Bromson 6/5/2020

Reopening Town Hall 

Enfield government continues to remain open for business. The Town Hall is open by appointment only. If you need to conduct your business in person, please call th...

Temporary Certificate for Outdoor Dining or Retail

The Town of Enfield is now offering Temporary Certificates for Outdoor Dining for all food service establishments! The application must be submitted to the Planning & Zoning Department with a site plan or sketch of the proposed outdoor dining arrangem...

Enfield Lowers Interest Rate Due to COVID-19

The Town of Enfield Lowers the Interest Rate on Delinquent Taxes for 90 Days, in Accordance with Governor’s Executive Order 7S.

To assist Enfield taxpayers who have experienced economic hardship during this period, the Town of Enfield has adopted...

IT in your Schools

IT is visiting each school and spending time with teachers, administration and staff to answer their questions, provide tips and tricks and assist with their day to day Office 365 questions. We had such a great success last year, teachers have asked us to...

Remote Managed Services

Remote Managed Services. IT Department has chosen a new remote network management service vendor, PCM; the leader in network Remote Managed Services. This vendor will assist in management of the Town’s network on a 24/7 basis. PCM provides a sta...

Upgrade of the Call Directory Reporting System

Our Call Directory Reporting system is used to capture and report on telecom usage, incoming and outgoing calls, support collection and processing of calls. It provides us with many customized reports and on-demand traffic analysis tools to allow administ...

Phone System Pilot

IT is working with Broadview/Windstream on instituting a phone pilot for a new phone system. Plans are in the works to begin a 60-day pilot with various individuals from the Town and Schools. Our current Siemens system requires an extensive/expensive upgr...

Security Awareness

3/18 – Security Awareness - IT is working hard to increase security without interfering with day-to-day productivity. To best address the Town’s network security and keep the Town’s information safe, the IT Department is usin...

IT and Social Services Collaborations

IT is working with Social Services and exploring options to purchase a database that would support department-wide grant reporting and client tracking for implementation in fiscal year 2019-20. 

Social Services will also be setting up a new Enfiel...

Library Printing

Since the upgrade of the Library computers, IT has been working with the Library staff to install wireless printing ability for our patrons. The solution being investigated will be more robust than previous wireless printing.

Website Stats

Now that the new website is established, the Governance Team is working directly with content editors to maintain the site according to the standards established during design phase. We are also working to assess the changes and how they affect our custom...

New Teacher Laptop Lease

An RFP for new laptops for Enfield teachers has been completed and awarded to the lease company. This brand new equipment will be HP devices and will be a three year lease renewal, as our previous three year lease has expired. Deployment will be scheduled...

DPW Routing GIS Application

The Highway Department and IT are working on a GIS application, which will be used for mapping routes for plowing, sanding, trash pickup and recycling.  The Department of Public Works is looking for transparency and the ability to label and provi...

Munis Investment Assessment

The purpose of this analysis is to cover an overview of the Payroll & HR modules within Munis, the Town's financial system, to review and evaluate its usage.  Our Financial and HR staff were asked to bring issues, problems and enhancements, e...

New Teacher Orientation

It's that time of year again!!  New teachers are ready to start and educate Enfield's students.  The IT Department has been working hard to ensure that all teachers have the accesses they need to begin teaching right away.  Ever...

Lean Six Sigma

In 2017, the IT Department instituted a formal process improvement method called Lean Six Sigma.

With it, we discovered laptop support could be dramatically improved. We segmented support into three areas of competency: customer service, inventory, and sys...

Fiber Upgrade at Congregate Living

The staff at Congregate Living (Mark Twain Building) has recently received new equipment and a new network connection!  This resulted in a substantial increase to network performance and internet speeds. 

New Computers for the Town

An RFP for a new equipment refresh for the town has been completed and awarded to the lease company. New equipment includes All in One desktops, laptops for mobile managers and mobile personnel, new kiosks and All in One computers for library patrons and ...

WiFi Registration Portal

This summer, we will be implementing a registration portal for guest users to register their personal devices.  Once the personal device is registered, guests will be provided access to greater bandwidth on the Guest Wi-Fi network.  Thos...

New Website Reveal

The Town of Enfield is excited to announce the launch of the newly revamped website! The redesign has been over a year in the making and will go live on Monday, July 9, 2018.

The Website is being redesigned with the resident experience firmly in mind and o...

Account Setup Software

IT creates approximately 150 new accounts just in the summer months alone for new hires, moves, changes, etc. for the Town of Enfield and Board of Education.  We are currently using a new software called AD ManagerPlus to assist in the user accou...

Increase IT Support Skills

The IT Department has set a goal to increase the number of IT staff members who are proficient to manage and support our Tier 1 level of requests.  Currently, half our staff meets this goal.  The method of measuring skills required will ...

Brainstorm Videos

IT offers free, educational training videos to Enfield Public Schools and all Town entities.  Videos include Office products for Windows 2016 and Mac 2013 and 2016, Office 365, as well as Windows 8 and 10.  These short, one to two minute...

IT Knowledgebase

We are creating an IT Knowledgebase to centralize our institutional knowledge. We are using OneNote as a basis to structure all our standard responses and technical information. We will have one gateway for all to share contacts, disaster recovery info, p...

Network Enhancements - Plain and Simple

Below are some of the network enhancements we have made recently!

PurView Network Analytics – Software has been installed to troubleshoot network problems by analyzing traffic and resource utilization. PurView captures and analyzes cont...

Network Refresh Planning

IT is currently planning for the replacement of the five year old network infrastructure with Extreme Networks Service offering - Network Infrastructure as a Service (NIaaS). Traditional network replacement (remove and replace) of the equipment would cost...

New Town Policies

IT is currently drafting a Technology Deployment and Maintenance Policy, as well as a Micro-Device Policy (think: iPads, iPhones, etc) to ensure all town officials have access to technology. IT has also developed and initiated a Workspace Relocation Polic...

Town Staff Equipment Refresh

We are preparing an RFP for the technology refresh of the town.  This Request for Proposal includes All in One desktops, laptops for mobile managers and mobile personnel, new kiosks and All in One computers for library patrons and residents using...

Website Refresh

Our current website is being reviewed by a Governance Committee of staff members to prepare for our meeting with the CivicPlus project manager.  We will begin to outline a timeline and plan to refresh our website. We will be submitting a Design D...

Skype in our Service Desk

IT has installed a new communication tool as part of Microsoft Office 2016. Skype for Business now has a chat feature that allows instant messaging via your computer. With this new tool, IT and their customers can overcome communication barriers of timing...

Phishing Awareness

“Phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money), often for malicious reasons, by masquerading as a trustworthy entity in an electronic communicati...

IT Support

From August 23, 2017 to September 8, 2017, as Enfield Public School teachers returned for the new school year, IT's open cases increased 4.5 times. In just a few weeks, we've cut the case load by an unprecedented 55% to a total of just 38 open cases as of...

Enfield Television

In July, Enfield Television became a division of the IT Department. IT will be assisting in the managing of the day to day operations of E-TV.  We are working together to advance the technology currently being used.  We also are sharing ...

Town Staff Upgrade and File Migration

IT will be upgrading the Town staff to Office 365 and Office 2016. Staff email was moved to the cloud previously and we will now be moving their files. This will allow the town staff to access their files from anywhere at anytime with the latest and most ...

IT Statistics

IT is keeping metrics on many things these days! Three such metrics include how many website hits, how many people were on our guest wireless network and how many work orders we close in accordance with our Service Level Agreements. For August, we have cl...

Cybersecurity Awareness

The IT Department has partnered with KnowBe4 to improve our cybersecurity awareness. The program is designed to increase our ability to recognize and avoid dangerous email threats. Staff were challenged to recognize the red flags of social engineering in ...

Continuous Improvement Processes

Two members of our staff have received their Black Belt certification in Lean Six Sigma.  Six Sigma is a method that provides organizations the tools to improve the capability of their business processes.  They conducted research on IT i...

Website Refresh

IT has been working with SiteImprove to gather statistics on our website. We have identified approximately 1792 active pages. Of these pages, we also found approximately 130 broken links and 20 misspellings.  IT and the Town Manager’s Office have...

Magic Carpet Wifi Access

Don't forget our Magic Carpet Bus features free WiFi while travelling on the bus!!  Take a ride with us and check the latest football scores!! #freewifi

New Teacher Orientation

It's that time of year again!!  New teachers are ready to start and educate Enfield's students.  The IT Department has been working hard to ensure that all teachers have the accesses they need to begin teaching right away.  Ever...

24/7 Access

IT helps the Town stay open 24/7 by providing open and available access so residents are able to pay bills online, check on voting locations, apply for permits online, process online bill payments, renew dog licenses online, check out library books, accep...

Summer Staff Changes

Staff changes are a very large summer project for IT. We are getting ready for the upcoming changes in Enfield Public Schools staff that normally occur over the summer. This year will involve an exceptionally large amount of staff changes due to the closi...

Brainstorm Videos

IT is offering free, educational training videos to Enfield Public Schools and all Town entities.  Videos include Office products for Windows 2013, 2016 and Mac 2013 and 2016, as well as Windows 8 and 10. They offer many tips and tricks and answe...

EPS Admin Deployment

IT replaced over 150 laptops and desktop computers throughout the school system.  Replacement computers consisted of All-in-One devices with 23" monitors. Organizational change management was applied to ensure a smooth transition of technolo...

Service Desk Improvements

The Information Technology Department is working to provide a better customer experience in requesting and receiving services.  The IT Team has evaluated several products that provide the customer with an easy-to-use email process to request and ...

Town Staff File Migration

IT will be migrating Town staff's files to the cloud! The municipality will be upgrading to Office 365. Their email has been moved to the cloud and we will now be moving their files. This will allow the town staff to access their files from anywhere at...Read on...

New Laptops/Desktops

IT is working on an RFP for a new lease company. With this new three year lease, we will be providing Enfield Public School administration, secretaries, nurses, etc with 160 new state of the art desktops or laptops. Specs will include an All in One Des...Read on...

BrainStorm Videos

IT is offering free educational training videos to Enfield Public Schools and all Town entities. These videos are all on Office products for Windows 2013, 2016 and Mac 2013 and 2016, as well as Windows 8 and 10. These videos are short, one to two minute...Read on...

IT Statistics

IT is keeping metrics on many things these days! Three such metrics include how many website hits, how many people were on our guest wireless network and how many work orders we close in accordance with our Service Level Agreements. For August, we have...Read on...

Using Lean Management

IT has begun working with Lean Management and Six Sigma initiatives. Lean Management encourages eliminating wasteful operations, fixing "what bugs you", and focuses on increased quality while improving customer service. Three people in our dep...Read on...

Social Services Department Move

This past weekend, the Neighborhood Center, Social Services and Dial A Ride moved to a new location!! IT has moved their phones, computers, copiers and printers to ensure their downtime was minimal. They are currently up and functioning and enjoying the...Read on...

Munis HR Applicant Tracking

HR will be implementing a new Munis module that will allow the Human Resources Department to streamline and automate the job application process. This will lead to quicker turnaround times for the applicants and less downtime in our departments as empty ...Read on...

Phone Upgrade

We are upgrading and expanding our Unify phone system to Version 7. New phones will be added to classrooms for a paging system at Enfield High School and adding an extra layer of security on our Voice over IP phone network. Read on...

Summer Projects

IT has a very large list of summer projects this year!! We are moving the equipment in the Memorial Pre-K classes to Stowe. We have ordered brand new equipment for the Enfield High School World Language Lab, CAD labs and Graphic Arts Labs. This equipme...Read on...

Internet Connection

The Town Hall internet connection is being transitioned to the CEN (CT Education Network). This move will reduce our costs and increase our internet speed for town and school staff – a WIN, WIN for all!!

IT Customer Service

The Town of Enfield puts Customer Service first!!! All employees and volunteers of the Town of Enfield are expected to provide our customers with responsive, consistent and effective service. IT supports the technology needs of the Enfield Public School...Read on...

Staff Changes

Staff changes are a very large summer project for IT. We are getting ready for the upcoming changes in Enfield Public Schools staff that normally occur over the summer. This year will involve an exceptionally large amount of staff changes due to the Enf...Read on...

Summer Time in IT

IT provides access and resources to make sure schools and municipal staff have the correct access and permissions to all programs. IT is diligent all summer to ensure that when school faculty returns from the summer break, they have the resources they nee...Read on...

Keep in Touch!

Keep up to date with the exciting happenings in the Information Technology Department!!! We have begun a Twitter account. Please visit us -- @enfielditnews
Spread the word!!

Keep In Touch!

Keep up to date with the exciting happenings in the Information Technology Department!!! We have begun a Twitter account. Please visit us -- @enfielditnews

School Security

Security is continuing to be updated and enhanced by IT and the Enfield Public Schools. We are putting in more and more cameras in all buildings, playgrounds, parking lots, as well as other school hardening efforts. Police and Administration will have ...Read on...

Opening Stowe

Stowe is now open and operating!! Several town departments (FRC, Child Development Center, etc) were able to begin on the first day of school. PreK was also moved here, as well as Early Childhood. IT worked diligently, with many other town departments...Read on...

EHS Renovation Update

IT has ordered equipment for the Enfield High School Renovation Project. Servers, switches, etc will arrive so we can begin setting up the infrastructure of Enfield High. Some staff, offices and classrooms will be moved into the new Fermi STEAM building ...Read on...

School Security

IT is assisting the Board of Education in their endeavor to harden the schools. The Board of Education has received a grant to purchase and install new video cameras, proximity card readers, new badge printers. Scanning key cards are being installed on ...Read on...

IT Statistics

Did you know IT supports the Technological Needs of The Town's Education, Public Safety and Municipal Services? This includes over 4000 devices and 37 locations. During the 2014 year, the IT Department closed 6804 support calls. We trained 226 staff me...Read on...

Teachers Get New Laptops!

Enfield Public School teachers are now receiving new Lenovo laptops. They are equipped with Windows 8. With this new device, they will have immediate access to the cloud, their documents, ESchool, etc. They are excited to incorporate this new technolog...Read on...

Office 365

IT has implemented Office 365 to the Town of Enfield employees. Training has begun this month on One Drive and storing documents in the cloud. Teachers are excited about the collaboration aspect and sharing enhancements. Check back here for some tips a...Read on...

Elementary School Lunch Upgrade

The Board of Education has implemented a new point of sale system in the elementary lunchrooms. IT has installed new computers for this new endeavor! Students will be able to pay for lunches "on account" just like the high school process. A p...Read on...

Fire Department Dispatch System

Several fire departments will e integrated with Firehouse software and the town's new computer aided dispatch system. Incidents are recorded automatically and created in Firehouse. This will allow firefighters access to the state's records management sy...Read on...

Dog Licensing

Dog Licensing Online will soon be available!! Citizens will be able to login to our website and renew their dog licenses online!! You will get emails and notifications when it is time to renew! We are working together with the Town Clerk's office to en...Read on...

IT Summer

IT provides access and resources to make sure schools and municipal staff have the correct access and permissions to all programs. IT is diligent all summer to ensure that when school faculty return from summer break, they have the resources they need to...Read on...

Permits and Code Enforcement

Permits and Code Enforcement will be utilizing a new vendor. Citizens will now be able to obtain a permit online!! Payments by credit cards will be coming soon!! #forwardprogress

Fire Department Upgrades

Several Enfield Fire Departments are getting new computer and upgrades to Office 365. Their emails have been migrated to the cloud!! They will have access to short, educational videos and training. Soon, their files and documents will be available in t...Read on...

Enfield High School Renovation Project

IT is now involved in the Enfield High School Renovation Project. For more information on their progress and updates, go to their web site -- http://www.enfield-ct.gov/501/Enfield-High-School-Building-Committee

High Speed Internet

There is a new high speed internet connection at the Enfield Central Library that is made available through the State of CT's Nutmeg Network. This higher speed access for the internet is provided at a fraction of normal internet fees. Read on...

Town Webletter

The Town Webletter is now available. Be sure to check out the Technology section, as well as other exciting happenings in the Town. http://www.enfield-ct.gov/455/Enfield-Webletters For more info....