Community Update from Town Manager Christopher Bromson 9/25/2020

Absentee Ballot Box

Enfield has received 2 additional ballot drop boxes for the November election. Residents may now use the drop boxes at the locations listed below:

• Outside drive-thru lane of the Enfield Express located at 800 Enfield Street. Drive up wit...

Register Your Alarm System Online

Did you know that residential and commercial burglar alarms can now be registered, updated, or cancelled online? Just go to http://www.enfield-ct.gov/FormCenter/Police-Department-12/Alarm-Registration-Form-86 and complete the registration form. The proces...

The Enfield Senior Minor Repair Program CANCELLED for 2020

The Enfield Senior Minor Repair Program has been cancelled for the 2020 season. The primary reason is the safety of the volunteer and seniors, all of whom are in the vulnerable age group. With the progress Connecticut has made with the pandemic and the re...

Enfield Announces the Enfield Express – for Tax & Sewer Use Payments

Enfield Announces the Enfield Express – for Tax & Sewer Use Payments  

Tax and Sewer Use Payments may now be made at the Enfield Express located at 800 Enfield St (old Santander Bank) at the drive thru window. No need to leave your c...

IT in your Schools

IT is visiting each school and spending time with teachers, administration and staff to answer their questions, provide tips and tricks and assist with their day to day Office 365 questions. We had such a great success last year, teachers have asked us to...

Remote Managed Services

Remote Managed Services. IT Department has chosen a new remote network management service vendor, PCM; the leader in network Remote Managed Services. This vendor will assist in management of the Town’s network on a 24/7 basis. PCM provides a sta...

Upgrade of the Call Directory Reporting System

Our Call Directory Reporting system is used to capture and report on telecom usage, incoming and outgoing calls, support collection and processing of calls. It provides us with many customized reports and on-demand traffic analysis tools to allow administ...

Phone System Pilot

IT is working with Broadview/Windstream on instituting a phone pilot for a new phone system. Plans are in the works to begin a 60-day pilot with various individuals from the Town and Schools. Our current Siemens system requires an extensive/expensive upgr...

Security Awareness

3/18 – Security Awareness - IT is working hard to increase security without interfering with day-to-day productivity. To best address the Town’s network security and keep the Town’s information safe, the IT Department is usin...

IT and Social Services Collaborations

IT is working with Social Services and exploring options to purchase a database that would support department-wide grant reporting and client tracking for implementation in fiscal year 2019-20. 

Social Services will also be setting up a new Enfiel...

Library Printing

Since the upgrade of the Library computers, IT has been working with the Library staff to install wireless printing ability for our patrons. The solution being investigated will be more robust than previous wireless printing.

Website Stats

Now that the new website is established, the Governance Team is working directly with content editors to maintain the site according to the standards established during design phase. We are also working to assess the changes and how they affect our custom...

New Teacher Laptop Lease

An RFP for new laptops for Enfield teachers has been completed and awarded to the lease company. This brand new equipment will be HP devices and will be a three year lease renewal, as our previous three year lease has expired. Deployment will be scheduled...

Network Enhancements - Plain and Simple

Below are some of the network enhancements we have made recently!

PurView Network Analytics – Software has been installed to troubleshoot network problems by analyzing traffic and resource utilization. PurView captures and analyzes cont...

Network Refresh Planning

IT is currently planning for the replacement of the five year old network infrastructure with Extreme Networks Service offering - Network Infrastructure as a Service (NIaaS). Traditional network replacement (remove and replace) of the equipment would cost...

New Town Policies

IT is currently drafting a Technology Deployment and Maintenance Policy, as well as a Micro-Device Policy (think: iPads, iPhones, etc) to ensure all town officials have access to technology. IT has also developed and initiated a Workspace Relocation Polic...

Town Staff Equipment Refresh

We are preparing an RFP for the technology refresh of the town.  This Request for Proposal includes All in One desktops, laptops for mobile managers and mobile personnel, new kiosks and All in One computers for library patrons and residents using...

Website Refresh

Our current website is being reviewed by a Governance Committee of staff members to prepare for our meeting with the CivicPlus project manager.  We will begin to outline a timeline and plan to refresh our website. We will be submitting a Design D...

Skype in our Service Desk

IT has installed a new communication tool as part of Microsoft Office 2016. Skype for Business now has a chat feature that allows instant messaging via your computer. With this new tool, IT and their customers can overcome communication barriers of timing...

Phishing Awareness

“Phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money), often for malicious reasons, by masquerading as a trustworthy entity in an electronic communicati...

IT Support

From August 23, 2017 to September 8, 2017, as Enfield Public School teachers returned for the new school year, IT's open cases increased 4.5 times. In just a few weeks, we've cut the case load by an unprecedented 55% to a total of just 38 open cases as of...

Enfield Television

In July, Enfield Television became a division of the IT Department. IT will be assisting in the managing of the day to day operations of E-TV.  We are working together to advance the technology currently being used.  We also are sharing ...

Town Staff Upgrade and File Migration

IT will be upgrading the Town staff to Office 365 and Office 2016. Staff email was moved to the cloud previously and we will now be moving their files. This will allow the town staff to access their files from anywhere at anytime with the latest and most ...

IT Statistics

IT is keeping metrics on many things these days! Three such metrics include how many website hits, how many people were on our guest wireless network and how many work orders we close in accordance with our Service Level Agreements. For August, we have cl...

Cybersecurity Awareness

The IT Department has partnered with KnowBe4 to improve our cybersecurity awareness. The program is designed to increase our ability to recognize and avoid dangerous email threats. Staff were challenged to recognize the red flags of social engineering in ...

Continuous Improvement Processes

Two members of our staff have received their Black Belt certification in Lean Six Sigma.  Six Sigma is a method that provides organizations the tools to improve the capability of their business processes.  They conducted research on IT i...

Website Refresh

IT has been working with SiteImprove to gather statistics on our website. We have identified approximately 1792 active pages. Of these pages, we also found approximately 130 broken links and 20 misspellings.  IT and the Town Manager’s Office have...

Town Staff File Migration

IT will be migrating Town staff's files to the cloud! The municipality will be upgrading to Office 365. Their email has been moved to the cloud and we will now be moving their files. This will allow the town staff to access their files from anywhere at...Read on...

New Laptops/Desktops

IT is working on an RFP for a new lease company. With this new three year lease, we will be providing Enfield Public School administration, secretaries, nurses, etc with 160 new state of the art desktops or laptops. Specs will include an All in One Des...Read on...

BrainStorm Videos

IT is offering free educational training videos to Enfield Public Schools and all Town entities. These videos are all on Office products for Windows 2013, 2016 and Mac 2013 and 2016, as well as Windows 8 and 10. These videos are short, one to two minute...Read on...

IT Statistics

IT is keeping metrics on many things these days! Three such metrics include how many website hits, how many people were on our guest wireless network and how many work orders we close in accordance with our Service Level Agreements. For August, we have...Read on...

Using Lean Management

IT has begun working with Lean Management and Six Sigma initiatives. Lean Management encourages eliminating wasteful operations, fixing "what bugs you", and focuses on increased quality while improving customer service. Three people in our dep...Read on...

Social Services Department Move

This past weekend, the Neighborhood Center, Social Services and Dial A Ride moved to a new location!! IT has moved their phones, computers, copiers and printers to ensure their downtime was minimal. They are currently up and functioning and enjoying the...Read on...

Opening Stowe

Stowe is now open and operating!! Several town departments (FRC, Child Development Center, etc) were able to begin on the first day of school. PreK was also moved here, as well as Early Childhood. IT worked diligently, with many other town departments...Read on...

EHS Renovation Update

IT has ordered equipment for the Enfield High School Renovation Project. Servers, switches, etc will arrive so we can begin setting up the infrastructure of Enfield High. Some staff, offices and classrooms will be moved into the new Fermi STEAM building ...Read on...

School Security

IT is assisting the Board of Education in their endeavor to harden the schools. The Board of Education has received a grant to purchase and install new video cameras, proximity card readers, new badge printers. Scanning key cards are being installed on ...Read on...

IT Statistics

Did you know IT supports the Technological Needs of The Town's Education, Public Safety and Municipal Services? This includes over 4000 devices and 37 locations. During the 2014 year, the IT Department closed 6804 support calls. We trained 226 staff me...Read on...

Teachers Get New Laptops!

Enfield Public School teachers are now receiving new Lenovo laptops. They are equipped with Windows 8. With this new device, they will have immediate access to the cloud, their documents, ESchool, etc. They are excited to incorporate this new technolog...Read on...

Office 365

IT has implemented Office 365 to the Town of Enfield employees. Training has begun this month on One Drive and storing documents in the cloud. Teachers are excited about the collaboration aspect and sharing enhancements. Check back here for some tips a...Read on...